At GentlePaws Grooming Studio, we are dedicated to providing the highest level of care and service for your beloved pets. Our grooming specialists are professionally trained to ensure your pet receives a gentle, safe, and positive experience during every visit. While we strive for excellence, we understand that occasional dissatisfaction or unforeseen issues may arise. To address these situations fairly and transparently, we have established the following refund policy. Eligibility for Refunds Customers may request a refund within 3 days following the completion of the grooming service. To qualify for a refund, the request must be based on a legitimate concern related to the quality of the service provided, such as a service not performed, an incomplete grooming session, or failure to meet the grooming specifications agreed upon during check-in. Refunds are only considered if the concern is brought to our attention within the specified window and if no attempts to alter or fix the grooming at home have been made after leaving our facility. We may require evidence such as photographs or a detailed description of the issue to properly assess the request. Non-Refundable Situations Certain conditions and situations are not eligible for a refund, including but not limited to: Grooming sessions that were completed according to the agreed-upon services at check-in. Subjective dissatisfaction with aesthetic outcomes that meet industry standards (e.g., haircut too short or not as expected when clear instructions were not provided). Behavioral issues that prevented the groomer from completing the service safely. Missed or late appointments that resulted in no service being rendered. Allergic reactions or sensitivities that could not be foreseen by the groomer or owner. Services performed at promotional or discounted rates. Pet Safety and Health Considerations Our top priority is the health and well-being of your pet. In cases where the groomer determines that continuing a grooming session poses a safety risk (e.g., aggressive behavior, excessive stress, medical issues), we may pause or stop the service altogether. In these cases, partial refunds or rescheduling options may be considered on a case-by-case basis. Alternative Solutions Rather than offering a refund immediately, we may suggest a corrective grooming session at no additional charge. This allows us to resolve the concern in a practical and timely manner. Re-grooming must be scheduled as soon as possible after the original session, and eligibility depends on the type of issue reported. Cancellations and No-Shows Appointments must be cancelled or rescheduled with advance notice. Cancellations made outside the acceptable time frame, or no-shows, may result in a forfeiture of any deposit or payment made. Repeated cancellations may also affect future booking privileges. Refund Processing Once a refund is approved, it will be issued using the same payment method used during the original transaction. Please note that financial institutions may take additional time to reflect the credit in your account. Customer Feedback and Dispute Resolution We encourage open communication and welcome feedback from our clients. If you are dissatisfied with the service, please share your concerns promptly so we can review the situation and take appropriate action. Our goal is to resolve issues in a respectful and reasonable manner. Conclusion At GentlePaws Grooming Studio, we take pride in offering compassionate, professional care for your pets. This refund policy reflects our commitment to customer satisfaction while maintaining fair practices for our grooming team. Thank you for trusting us with your furry friend, and we look forward to serving you again with excellence.